Q. How long will my order take to reach me?
We currently use Royal Mail and post out 2nd Class Signed for Special Delivery. This usually takes 2-3 working days to reach you from dispatch. International orders can take 7-14 working days to arrive so please make sure you place your order allowing plenty of time.
You will be emailed a shipping confirmation once your order has been dispatched. If you have any problems or the delivery is taking longer than usual, contact us on email@example.com and we will be able to look into it further for you.
Q. Argh! I’ve made a mistake on my order. Can I amend it?
If you do make a mistake in the address or the order, then let us know ASAP and we will do our utmost to rectify straight away. If the order is already sent out we will have to wait until it is returned to us before sending out a new order. This can take up to 2 weeks depending on the situation.
Q. Can I return or exchange an item from my Foxology order?
As long as the item is in a clean, unworn condition with the tags still intact, we can accept the return within 28 days for full priced items. Depending on your preferences and our stock levels, we can either exchange it or give you a full refund.
Q. What if I want to exchange my item for something cheaper or more expensive?
Within the UK we are able to refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one. If the original payment was made via Paypal, we will require an additional payment method, and we will be in contact before we can send out the replacement item. Outside of the UK we will need you to return your original order and place a new one.
Q. How long will my return take to process?
We are usually pretty quick to process your returns, but please do bear in mind that there may be delays during very busy periods like Christmas and New Year. We aim to process your returns within 1 week but it may take up to 2 weeks. Please be aware that your bank may take up to a further 7 days to show the transaction on your account, therefore we ask that you allow 21 days from the date that we receive your return for the refund to appear.
Please note that refunds can only be processed to the original purchaser's card.
Q. The item I want is showing as out of stock. Do you have any left?
Unfortunately, if it states out of stock it usually will be, as we only buy small quantities and always intend to sell through. If a style is popular then we will place top up orders with our manufacturers, but this takes time, as you can imagine and we will let you know if and when we expect to be back in stock, if you email us and ask the question: firstname.lastname@example.org
Q. Do you have any other stockists?
Yes, we have a few independent stores which stock some of the collection. You will find these listed on the Find Us page.
Q. There is a problem with my order. What should I do?
We are only human and we have been known to make mistakes! If this happens, having received your order and there is something amiss, then please do let us know right away so we can sort it for you. You can call on 01926 258582 or email email@example.com.
Q. I have damaged my favourite Foxology jumper – can it be fixed??
If you’ve shrunk it in the wash then unfortunately nope! There is no saving this baby!! Though you may find a wee one it may fit!!
However, if you have snagged or holed it then there maybe something we can do, so simply email your images and queries to firstname.lastname@example.org and we’ll let you know if we can sort it.
Q. Caring for your Foxology Wool products
Foxology uses the highest quality non-mulesed Merino and Geelong lambswool and does need to be treated with care. If you trust your machine, you can wash on a cool/cold wool or hand wash gentle cycle with a spin of no more than 600rpm. Reshape whilst damp and dry flat (not on an AGA!). Heat is what will shrink your merino or Geelong lambswool garment and spinning too fast can also result in the garment shrinking beyond repair - look after your Foxology lambswool and it will look after you.
Q. Caring for your Foxology Organic Cotton products
Foxology uses 100% GOTS certified and fair-trade Organic cotton. This fabric can be hand or machine washed at 30°, re-shaped whilst damp and line or flat dried.
It is a fairly robust yarn but will last longer if you treat it with care.
Find more details about caring for your Foxology clothing in the PRODUCT CARE Section
Q. Any vacancies at Foxology? - I would like to work for Foxology – how do I go about this?
We are a small enterprise, but growing and would love to hear from any likeminded and passionate people with the drive and innovation it takes to work here. We do not have any full time positions vacant at the moment, but we are looking for part-time and internships so get in touch if this would interest you.
Q. Who makes Foxology products?
We are passionate about supporting British manufacturing and currently make 100% of our products here. We are also very conscious of the impact of our carbon footprint, so continue to look for ways to reduce this, which will include sourcing new organic cotton products closer the local economies where the fibre is grown, to reduce transportation. This will include Fairtrade and organic manufacture in Egypt and India so watch this space.
You can find more details about our sustainability efforts in the Sustainability section.